<ul><li>Please charge the product for at least 1 hour before use.</li><li>All orders placed before 4 pm (Monday–Saturday, except designated holidays) are shipped the same day.</li><li>All products are checked before dispatch. A video recording of checking and packing of the product is saved on Google Drive and a link is shared with the customer after dispatch. Please see your chat 1 day after placing the order. The video remains available for 14 days after delivery of your package.</li><li>If you have any question about our products, please contact us through chat before leaving negative feedback or initiating a return request. We'll try our best to resolve your issue.</li></ul>